Halsahal · Sales Agent Console
Sales Agent Console built for busy lines.
AI transcripts, order links, and guided next steps in one screen.
Escalations land with context: caller ID, last order, open tickets.
Confidence scores guide when to warm transfer back to human teams.
Why it matters
Built for service, not IT.
Calm screens, clear statuses, and AI that feels human.
Script assist
Suggested lines and offers update as the call flows.
One-click actions
Issue credits, send SMS, or trigger rider callbacks.
Supervisor view
Monitor calls and jump in with whisper coaching.
How it looks
Escalation Desk
Designed for tablets, laptops, and front office. Smooth animations and focus on clarity.
Escalations land with context: caller ID, last order, open tickets.
Confidence scores guide when to warm transfer back to human teams.
Prebuilt playbooks for refunds, remakes, and VIP handling.
FAQs
Where do transcripts live?
Inside each order timeline with speaker labels and key moments highlighted.
Can I tag VIPs?
Yes, segments sync to marketing and the voice AI greets them accordingly.
Do you record calls?
Recording is optional and follows your telephony compliance regionally.
More answers
What teams ask us most
Where do transcripts live?
Inside each order timeline with speaker labels and key moments highlighted.
Can I tag VIPs?
Yes, segments sync to marketing and the voice AI greets them accordingly.
Do you record calls?
Recording is optional and follows your telephony compliance regionally.
Does it replace my PBX?
We can overlay existing lines or provision cloud numbers per branch.